Proxy Not Connecting? Here’s What You Can Do
It can be frustrating when your proxy doesn’t connect, but in many cases, the issue could be caused by simple mistakes that are easy to fix. Let’s walk through some common troubleshooting steps.
1. Check Your Proxy Credentials
One of the most common reasons a proxy doesn’t connect is incorrect proxy credentials. Double-check the following:
Hostname/IP Address: Make sure you are using the correct IP address provided in the generator.
Port Number: Ensure the port number matches what was provided.
Username and Password: For rotating proxies, make sure you’re using the full version of the username and password, not the short version.
2. Check Different Applications/Browser/Tools
If your proxy is still not connecting, it might be an issue with the application or browser you're using. Sometimes certain tools or software configurations can cause problems with the proxy connection. Here’s what to check:
Try a Different Browser: Some browsers may not be configured correctly to use proxies. If you're using Chrome, try switching to Firefox, Edge, or Safari to see if the issue persists.
Use a Different Application: If you’re trying to connect via a specific app (e.g., a downloader or a bot), try using a different app or tool to see if the proxy works there. Some applications have specific proxy settings that need to be configured correctly.
Proxy Settings in the Application: Make sure that the proxy settings within the application you’re using match the ones you generated. Check the application’s settings or preferences to ensure the IP address, port, username, and password are entered correctly.
Use a Different Device: If you’re connecting to the proxy from one device (e.g., a laptop), try using another device like a mobile phone or tablet to see if the issue is specific to your device.
By testing different tools, browsers, or applications, you can often pinpoint where the connection issue lies and resolve it more easily.
3. Rotating Mobile Proxy Not Connecting
If your Rotating Mobile Proxy is not connecting, it’s likely due to issues with the parameters you’ve set (such as Country, State, City, and ISP). Here's why this might happen and how to fix it:
Why It's Happening
IP Pool Limitations: The Rotating Mobile Proxy has an IP pool of over 4 million IPs, all backed by real devices. However, not every combination of Country, State, City, and ISP has a device available.
When a device’s connection drops, the proxy will automatically switch to another IP within the same parameters you've set. If there’s no available device within your selected parameters, the connection won’t work.
How to Fix It
Modify Your Parameters: If your proxy isn’t connecting, it’s likely that no device (IP) is available within the exact parameters you’ve chosen. In this case, try adjusting the settings:
Remove a field: For example, if you’ve chosen Country, State, City, ISP, try removing City or ISP to broaden your selection. You can try Country/State/ISP instead of Country/State/City/ISP, or Country/State/City instead of Country/State/City/ISP.
Check for Device Availability: By adjusting your parameters, you increase the chances of finding an available IP from the mobile device pool. This will help ensure the proxy connects successfully.
If your rotating mobile proxy isn't connecting, it's most likely due to a mismatch between the parameters you've set and the available devices in the pool. Try simplifying or adjusting the parameters in your generator to resolve the issue.
Conclusion
If your proxy is not connecting, it's usually due to simple errors that are easy to fix. By following the above troubleshooting steps, you can often resolve the issue quickly. If you continue to experience problems, don’t hesitate to contact support for further assistance.